1. Eligibility for Returns

We accept returns and refunds in the following cases:

· You received the wrong item.

· The item arrived defective or damaged.

· The product is expired upon delivery.

To be eligible for a return:

· The request must be made within 7 days of receiving your order.

· The item must be unused, unopened, and in its original packaging.

· Proof of purchase (receipt or order confirmation) is required.

2. Non-Returnable / Non-Refundable Items

We cannot accept returns or refunds for:

· Pet dislike the product

· Sale or promotional items.

· Wrong item ordered.

· Change of mind or no longer needed.

· Product allergy claims or minor digestive issue without Veterinarian Documentation.

3. Refund Process

· Once we receive and inspect your returned item, we will notify you by email.

· If approved, your refund will be processed to your original payment method within 7–14 working days.

· Shipping costs are non-refundable.

4. Exchanges

· If you received a defective, damaged, or incorrect product, we will gladly exchange it for the same item (subject to stock availability).

5. Return Shipping

· Customers are responsible for return shipping costs unless the product is defective, damaged, or incorrect item shipped by our team.

· Please use a trackable shipping method. We are not responsible for items lost during return shipping.

6. Contact Us

If you have questions about returns or refunds, please contact our support team:

📩[furizupet@gmail.com]

📞 [+6013-7477237]